While we fully stand by every product that we sell, we understand that
sometimes you might change your mind or realize the product you
ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days
after receipt of your order, please email us at support@hydroglide.com.au with your order number and we will provide detailed instructions on how to
process the return.
Please note, you as the customer will be responsible for paying the
return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our
warehouse(s), we will send you an email notification that we have
processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution centre in "Like New" condition
and must contain all original packaging and accessories.
And "Like New" means that the items you ordered must not show any visual
signs of wear.
If items are returned with visual signs of wear, or have any issues due to
use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@hydroglide.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.
